A spokesperson for Arqiva said: ‘Our teams are working round the clock, alongside our partners, to return services to normal for people across the area as quickly as possible. We fully recognise that, for those who remain affected, this is a frustrating time as services have not been restored as quickly as we had hoped. We apologise for that.

‘The remaining stages of our plan require access to the original mast site to deliver materials, build and commission the temporary 80-metre mast which would expand TV services to the vast majority of households. The legal process to secure appropriate access to the site to build the 260 foot temporary mast is taking longer than we initially anticipated and as a result it will not be operational by this weekend as we’d hoped.’

Viewers who have been affected for more than a month (screens went blank on 10 August), will receive a partial refund of their television licence. A TV Licensing spokesperson said: “Customers in the affected area who have been unable to receive TV coverage for over a month, and who are unable to view BBC programming through BBC iPlayer and on cable and satellite platforms, will be eligible for a refund or be offered a free extension to their TV Licence to cover the months affected.

However, those affected to request an extension to their licence through the TV Licensing website, or via calling TV Licensing call centre on 0300 790 6096 after 10 September.

In our view this is ludicrous, the refund should be automatic. We do hope that people will make their views clear to the area’s MP Kevin Hollinrake who has been active on the matter.

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It is possible to receive some channels by carrying out an automatic retune. However, viewers are being advised to retune on 28 August when the Bilsdale temporary mast comes online.

The fire service only gained access to the base of the transmitter earlier this week and work is ongoing to assess the condition of the mast itself. A temporary 80-metre mast is being installed, but it is the delivery of the 250 tonnes of concrete blocks, that will make sure the temporary mast remains in place once it is raised, that is critical to restoring signals on 28 August.

Area covered by the Bilsdale transmitter mast

The post Filey’s TV Reception Scheduled to Return by 28 August appeared first on Filey.